Prior to receiving the services of The Oak Centre you must agree to the Terms and Conditions below prior to your first counselling session. Your initial agreement to the following Terms and Conditions will apply to subsequent counselling sessions.

  1. The information on The Oak Centre website is provided on the basis that all persons accessing the website take responsibility for assessing the relevance and accuracy of its content.
  2. The content of The Oak Centre website is provided for information purposes only. No claim is made as to the accuracy or authenticity of the content of the website.
  3. The Oak Centre does not accept any liability to any person for the information or advice (or the use of such information or advice) which is provided on this website or incorporated into it by reference.
  4. The Oak Centre counsellors have a mandatory reporting duty to legal authorities if a counsellor has knowledge of or sufficient reason to believe that a crime has been committed or is planned to be committed.
  5. The confidentiality of records and information collected about our clients is held and/or released in accordance with relevant state laws regarding the confidentiality of such records and information.
  6. You accept that state and local laws may require that your counsellor reports all cases in which there exists a danger to self or others.
  7. Any decision made and/or action taken by you as a consequence of counselling provided is wholly at your choice and is and remains solely your responsibility. The Oak Centre does not accept any liability or responsibility for any loss, damage and/or injury suffered nor for any action or inaction by you as a result of the counselling provided.
  8. There are inherent security risks in transmitting data, such as emails via the Internet because it is not possible to safeguard completely against unauthorized access by third parties. Accordingly, The Oak Centre shall not be held liable for any damages incurred as a consequence of such security risks or for any related acts of omission on the part of The Oak Centre.
  9. Access to the information contained in The Oak Centre website may not be legal by certain persons or in certain countries. If you access The Oak Centre website, you do so at your own risk and you are responsible for compliance with the laws of your jurisdiction.

Cancellation and No-Show Policy

Cancellation by Counsellor

If the counsellor is required to cancel the appointment at any time prior to the start of the appointed counselling session, an email notification will be sent to you and you will be offered the following options:

  • A full refund of the amount you paid, or
  • A credit for the full amount you paid to be used for another booking during the next 3 months

Cancellation by Client

If you cancel a counselling session at least 24 hours before the scheduled start of the session, you will be offered the following options:

  • A full refund of the amount you paid, or
  • A credit for the full amount you paid to be used for another booking during the next 3 months
  • If you cancel a counselling session less than 24 hours before the start of the session, the full amount you paid for that counselling session may be forfeited.

No-Show

  • A “no-show” is defined as a client having not joined the online session within 15 minutes of the scheduled start time – or not attending an in-office appointment within 15 minutes of the scheduled start time. In the case of a “no show”, the full amount paid by the client for that counselling session will be forfeited, unless The Oak Centre determines in its absolute discretion to offer a credit for the full or part of the amount paid.