Frequently Asked Questions

What is the difference between Sex Addiction Counselling and Sex Therapy Counselling?

Sex addiction counselling helps individuals and couples overcome problematic sexual behaviour. A sex addict is unable to control certain sexual behaviours that have negative consequences for themselves and/or others. The treatment of sex addiction requires counsellors to have received specialised training in sex addiction. Sex therapy focuses on helping individuals and couples enhance their sexual relationship through education and counselling and does not typically deal with sex addiction.

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How do I book a counselling session?

Once you have made an appointment, you need to confirm your appointment by doing three things:

  1. Make full payment for your counselling appointment no less than 48 hours PRIOR to your appointment date.

    After you have made a counselling appointment, you will receive a PayPal invoice for your upcoming counselling session. To pay you simply click on the Pay Invoice button located in the lower left corner of the invoice – then simply follow the steps.

    Payment can be made by either:

    • Your own PayPal account
    • Your credit card

    Note: PayPal is one of the most secure online payment facilities in the world with over 250 million customers. 

    After your full payment is received, you will be sent an email confirming receipt of payment, your appointment date and time and your allocated counsellor. 

    If payment is not received 48 hours PRIOR to your appointment date your appointment time may be allocated to another client.

  2. Click on the Accept Terms & Conditions icon and after reviewing the Terms & Conditions, click on the Submit button

    For your first appointment only, complete a New Client Registration Form which can be downloaded from the Resources tab. Once you have completed the New Client Registration Form you need to scan and email the form to info@sexaddictionhelp.com.au. (For future appointments you do not need to complete this form).

    By completing the registration form you will be providing some background information that will assist your counsellor in his/her planning prior to your first session and for use in future sessions.

    Note: The information you provide to The Oak Centre is kept in confidence. 

In-Office Counselling

For counselling from our Canberra office you are able to complete the above three tasks at the time of your appointment. However, you may choose to complete the Accept Terms & Conditions and New Client Registration Form via our web site to save time on the day of your appointment. Payment for your session can be made on the day of your appointment. 

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What is Skype Video Counselling?

Skype is a free Internet application that allows you and your counsellor to see and talk with each other. All that is needed is a PC or laptop, an Internet connection, a microphone and a webcam camera. Most computers have a camera and microphone built-in.

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What is Skype Audio counselling?

If you do not have a webcam camera or if you wish to communicate via Skype audio only, the Skype application allows you to speak to each other free of charge (similar to a telephone call).

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What equipment do I need to use Skype?

You need the following to use Skype Video or Audio conferencing:

  • PC or laptop
  • High speed Internet connection
  • Webcam camera/microphone – these come built-in with some computers or you can purchase a camera/microphone that plugs into your computer

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How do I know if my computer is compatible for the Skype program?

Most computers are suitable for running Skype and Skype will operate on a Microsoft or Apple Mac platform.

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What should I do if Skype does not connect?

Your counsellor will have your Skype address and will call your Skype number at the time of your counselling session. Once you hear the call coming through you simply click on the Answer Video Call button. Once connected, you will see a small picture of yourself and larger picture of your counsellor on your computer screen. You are then able to commence your session.

If your connection does not occur after 15 minutes you can email The Oak Centre to inform us of the problem and we will strive to resolve and get back to you. You will be given a refund or credit if your counsellor is not able to connect with you.

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How secure is Skype?

Communication over Skype is highly secure. Skype uses a proven encryption method to ensure that both verbal and visual communication is very secure.

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How long is each counselling session?

A standard counselling session is one hour in duration. Longer sessions are also available and these can be useful in the early stages of the recovery program and can be discussed with your counsellor.

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How much does a counselling session cost?

For information regarding our counselling fees, email info@sexaddictionhelp.com.au or telephone The Oak Centre on 0439 590 920 (Australia) or 61 439 590 920 (International).

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When do I pay for a counselling session?

For Online counselling services, full payment is required no less than 48 hours PRIOR to your appointment date. If payment is not received 48 hours prior to your appointment date we may allocate your booking to another client. After your full payment is received, you will be sent an email confirming your appointment date and time and allocated counsellor.

For In-Office counselling you can pay at the time of your appointment. However, you may choose to complete the Accept Terms & Conditions and New Client Registration Form via our web site to save time on the day of your appointment.  

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How do I pay for a counselling session?

After you have made a counselling appointment, you will receive a PayPal invoice for your upcoming counselling session. To pay you simply click on the Pay Invoice button located in the lower left corner of the invoice – then simply follow the steps.

Payment can be made by either:

  • Your own PayPal account
  • Your credit card

Note: PayPal is one of the most secure online payment facilities in the world with over 250 million customers. 

After your full payment is received, you will be sent an email confirming receipt of payment, your appointment date and time and your allocated counsellor. 

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What if I don’t have a credit card?

You can still use The Oak Centre services if you do not have a credit card. You just need to sign up for a PayPal account and you can then pay directly from your bank account. We do not accept cheques or money orders. 

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Can I claim my counselling session as a health insurance rebate?

You will need to check with your own health insurance provider. A receipt will be provided after completion of each counselling session.

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What is the Sexual Dependency Inventory (SDI)?

The SDI is an evidence-based tool used by The Oak Centre in the assessment of sex addiction. The SDI consists of an extensive online questionnaire that typically takes clients about two hours to complete. We encourage our clients to complete the SDI as it is an excellent tool for identifying behaviour patterns that may underpin an individual’s sexually compulsive behaviour. There is a one-off fee for undertaking the SDI.

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How do I prepare for my Skype Video session?

You should have your computer switched on, webcam camera connected and the Skype program open at least 15 minutes before your session time. Your counsellor will have your Skype address and will call you via Skype. Once you hear the call coming through you simply click on the Answer Video Call button. Once connected, you will see a small picture of yourself and larger picture of your counsellor on your computer screen. You are then able to commence your session.

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Can I still participate in counselling sessions while I am travelling?

Yes, you can access The Oak Centre from anywhere in the world and can have a counselling session from anywhere in the world as long as you have a computer, an Internet connection, and the Skype application.

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Is sex addiction counselling available for children?

No – sex addiction counselling through The Oak Centre is only available to adults over the age of 18 years.

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Is Group Counselling available?

At this time Group Counselling is only available via our In-Office service and Intensive Workshops. However we are currently testing a new Skype service that allows for group video conferencing via Skype

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What are the qualifications of The Oak Centre sex addiction counsellors?

All of our counsellors are qualified in sex addiction assessment and treatment and meet the following qualification requirements:

  • Graduate as a Certified Sex Addiction Therapist (CSAT) from the International Institute for Trauma and Addiction Professionals
  • Completion of Masters or Doctorate studies in counselling, psychotherapy, psychology or a related field
  • Adherence to their state and/or national Code of Ethics for a practising counsellor or therapist

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If I miss my session or have my session stall due to an Internet problem do I get a refund?

Refunds or credits are available in certain circumstances. Please refer to our Terms and Conditions for more information.

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What if there are any technical problems during my session?

The Oak Centre is not able to provide technical assistance for Internet or computer problems.

You can email or call The Oak Centre and outline any problems that may have occurred during your session and we will resolve the matter with you. For more information, please refer to our Terms and Conditions.

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What if I wish to work with a different counsellor?

You are able to request a change of counsellor and we will discuss your request with you and make a change where it is appropriate. We are able to provide both male and female counsellors.

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How do I cancel a session?

You simply send an email to info@sexaddictionhelp.com.au notifying us of your cancellation at least 24 hours before your counselling session time. You can either reschedule another session or obtain a full refund. For more information, please refer to our Terms and Conditions.

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What happens if my counsellor does not “connect” or is late for a session?

If your counsellor is late or does not “connect” with you via Skype, your payment will be refunded in part or full, or you can receive a credit for a future session. For more information, refer to our Terms and Conditions.

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What if I am late for the session?

If you are more than 15 minutes late or do not attend your session at all, it is regarded as a No-Show and your payment is forfeited, unless your delay was caused by circumstances outside your control – which will be considered by The Oak Centre. For more information, please refer to our Terms and Conditions.

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